Q/ What if I am overcharged or don’t get the car group I booked?

A/ Try to deal with the agent at the front desk, and do not hesitate to ask for the manager on duty. It is always easier to resolve a problem there and then. Do not sign anything you have not read and understood. You have 24 hours from the time you signed the rental agreement to CHANGE your mind if you feel that you were made to sign or buy something you do not need.

Q/I am arriving late and want to pick up my vehicle the following morning?

A/ This is generally referred to as a “walk-in” and you should advise the rental company that you will pick up the vehicle the following morning. You should make sure you know where the car rental company is located. In some of the European airports the majority of rental cars come from the car rental companies’ downtown location and as such they “Meet & Greet” airport clients.  

Q/ Does a weekly rate mean I need to keep the car for 7 days?

A/ The weekly rate for most rental car companies applies for rentals of 5-7 days. Some companies require 7-day rentals. If you think you’ll need the car at least 5 days, it’s usually more economic to book the weekly rate. 

Q/ What methods of payment are acceptable for payment of my policy?

A/ We accept all major credit and debit cards except Diners and Electron. Unfortunately Cheques are no longer accepted for postal applications. * Car rental companies insist that principal and additional drivers possess a valid credit card at the time of signing the rental agreement. Please note that many car rental companies will not accept debit or cheque cards for the deposit. Absence of a valid credit card may result in the car rental refusing to rent the vehicle, or the requirement of a large cash deposit.

Q/ Can I pick up my car at one location and return it to another location

A/ Yes, if your rental car company has a corresponding location at your drop-off destination. This is often known as a “one-way” rental and you will usually pay an additional drop-off fee or charge. Some car rental companies will restrict the model released for a one-way rental; often, they will not permit an Economy car or some speciality vehicles, such as convertibles or vans, to be rented one way. In most cases the car rental company will not allow one-way rentals to other countries.  

Q/ Can I have an upgrade?

A/ If you are offered an upgrade at the check-in counter, do ask the question, “Is it free?” Do not assume anything! If it is not, make sure you know the cost involved and then decide.